Privacy Policy

This Privacy Policy describes how Birtik Tech Private Limited ("Company", "we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile applications:

• • Gadiyo – Application used by customers to search and book vehicles.
• • Gadiyo Partner – Application used by vehicle owners, drivers, and agencies to list vehicles and accept bookings.

These applications are collectively referred to as the "Platform".

By downloading, installing, accessing, or using our applications or services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Company Information

2. Nature of Service

Gadiyo is only a digital marketplace platform that connects:

• • Customers looking for vehicles
• • Drivers / vehicle owners / agencies offering vehicles

The platform may provide:

• • Contact details of vehicle providers so customers can directly contact them.
• • A booking facility where customers can request a ride through the app.

3. Information We Collect

We may collect the following information when you use the platform.

3.1 Personal Information

When users register or use the app, we may collect:

• • Name
• • Phone number
• • Email address
• • Profile photo
• • Address
• • Login credentials

3.2 Driver / Partner Information

For Gadiyo Partner app we may collect:

• • Driver name
• • Mobile number
• • Agency details
• • Vehicle details
• • Vehicle registration number
• • Driving license information
• • Identity verification documents (if required)

3.3 Booking Information

We may collect information related to bookings such as:

• • Pickup location
• • Drop location
• • Booking date and time
• • Vehicle type
• • Driver contact information

3.4 Device Information

To improve our service we may collect:

• • Device type
• • Operating system
• • App version
• • IP address
• • Crash logs

4. Information We DO NOT Collect

Gadiyo does NOT collect:

• • Live GPS ride tracking data
• • Personal conversations between users and drivers
• • Payment card information (if external payment providers are used)

5. How We Use Your Information

We use the collected information to:

• • Create and manage user accounts
• • Connect customers with drivers or agencies
• • Provide booking services
• • Improve platform performance
• • Prevent fraud or misuse
• • Communicate service updates
• • Comply with legal requirements

6. Sharing of Information

We may share information only in the following situations:

With Drivers / Vehicle Providers

Customer information such as:

• • Name
• • Phone number
• • Pickup details

may be shared with the vehicle provider to facilitate booking.

With Customers

Driver details such as:

• • Name
• • Vehicle number
• • Contact number

may be shared to allow direct communication.

With Authorities

We may disclose information to law enforcement authorities if required for:

• • criminal investigation
• • legal proceedings
• • government requests

7. Safety Disclaimer

8. Criminal Activities Disclaimer

9. Accident Disclaimer

10. No Ride Monitoring

Gadiyo does not monitor or track rides in real time.

Users should:

• • verify vehicle details
• • ensure their own safety
• • inform family or friends about their trip if needed

11. Illegal Activities Prohibited

Users are strictly prohibited from using the platform for illegal purposes including:

• • transporting illegal drugs
• • carrying weapons
• • committing criminal acts
• • harassment
• • fraud
• • human trafficking
• • illegal transportation activities

If such activities are detected, the account may be permanently banned and reported to authorities.

12. User Responsibility

Users are responsible for:

• • verifying driver or customer identity
• • ensuring their own safety
• • complying with local laws
• • behaving respectfully

Birtik Tech Pvt Ltd is not responsible for disputes between users.

13. Data Security

We use reasonable security measures to protect user data including:

• • secure servers
• • encrypted communications
• • restricted data access

However, no system is completely secure and we cannot guarantee absolute security.

14. Data Retention

We may retain user information:

• • while the account is active
• • as required for legal compliance
• • for fraud prevention
• • for dispute resolution

15. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect information from minors.

16. Account Termination

We reserve the right to:

• • suspend accounts
• • terminate accounts
• • restrict access

if users violate our policies or engage in suspicious activities.

17. Third-Party Services

The platform may include third-party services such as:

• • payment gateways
• • analytics providers

These services have their own privacy policies.

18. Changes to Privacy Policy

Birtik Tech Pvt Ltd reserves the right to modify this Privacy Policy at any time. Users will be notified through:

• • app updates
• • website updates

Continued use of the platform indicates acceptance of the updated policy.

19. Contact Information

If you have any questions regarding this Privacy Policy, please contact: